Help page

Client portal Help Information

 

Purpose

 

To give a general idea about parking performance, focusing on two major revenue streams, transient and monthly income, which come from transient and monthly parkers.

 

Update frequency

 

 

Monthly

Data explanation

 

Monthly and transient parker count includes free (complimentary) parkers, contract parkers and online parkers, if there are any.

    

Purpose

 

To provide a short version of P&L and some basic information, such as working capacity and hours of operation.

 

Update frequency

 

 

Monthly

 

Purpose

 

 

To show changes of paid monthly parkers during past 12 months.

Update frequency

 

Daily

Data explanation

 

Parker number varies across the month. For the historical month, we take the last day of month paid parker number, (including contract parkers, if there are any); for the current month, we show the parker number on the last update date.  The number may be different from the one reported in a monthly statement due to month end processing. This dynamic report reflects the real-time changes of parkers. Zero-dollar rate parkers are not included.

Purpose

 

To show the daily income by day and to compare the performance of two benchmarks – this year’s budget and same period last year. Online reservation and validation are not included.

Update frequency

 

Daily

Data explanation

 

It shows all paper-ticket revenue after tax, excluding events and online income.

 

Purpose

 

 

To show how many tickets were sold in each rate category by day, by week, and by month.

 

Update frequency

 

 

Daily

Functionality

Drill down, drill up and hang over

Data explanation

 

It shows all paper-ticket volume, excluding online.

Purpose

 

You will find a comparison of the performance at the location to nearby locations within Colonial’s portfolio and in Colonial’s entire D.C. metro area portfolio. 

Update frequency

 

Daily

Data explanation/Calculation

 

Both average paid transient and average monthly are weighted average, or the actual effective rate, which is different from the posted rate. The reason we don’t use posted rate is that, sometimes, we do dynamic pricing and increase the price for a special event and then return to posted rate.

The calculation (for both) is Total Revenue/Total Parkers, or ∑ (parker 1*rate 1 +parker 2*rate 2…)/ (total parkers).

 

 

Market Division

Sub-market Map Maryland         Sub-market Map D.C.        Sub-market Map Virginia    

 

 

       

 

 

 

 

With the exception of month end financial statements, reporting data ranges begin in June 2016 or the first month of operation by Colonial at facilities that opened after this date. 

Month end statement files are available starting from January 2014. 

 

The system prompts all users to update their passwords every 120 days. 

Users who are not active for 90 days are deactivated automatically by the system. In order for access to be reinstated, the User must submit a help desk ticket through Colonial's established Help Desk Process. 

 

On the browser on the top right hand corner select “ Always allow pop-ups from this website”.  Post which you can open the statement as a PDF, and either download or print as per your choice. 

 

If a different browser is used each time you login, it generates a new security code. When logging in please check the option Remember this browser.

 

Due to different level of security setting, if you click Export to Excel, it shows:

"The file format and extension of the file (Billed Monthly Parkers/Posted Daily Income) don't match. Unless you trust its source, don't open it. Do you want to open it anyway?"

 

Please click "Yes" and continue. 

 

To add or remove a user to your Colonial 360 data, please send the names and email addresses of the users being added or removed to your assigned Senior Operations Manager. Information and email address for your Senior Operations Manager can be found under the “TEAM” tab at the top of the page. Alternatively, you can email the same information to [email protected].

 

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